Sustainability Contact

Please be aware that only those inquiries related to sustainability will be processed and answered when sent to the email address above.

 Complaints 

We want to know if anyone has a complaint about conditions in our suppliers’ factories or other grievances related to human rights impacts linked to our business activities. If you have a complaint to make, please contact us with the specific details and we will investigate accordingly. The complaint procedure is explained on this website in the section “Human Rights”. 

We appreciate that you may want to contact us anonymously. This does not change the seriousness we give your complaint, although it does affect the process we follow: 

1. We will investigate all complaints we receive. 

2. We will contact you to get the full details of your complaint; however, if you wish to remain anonymous, this of course will not be possible. 

3. We will speak to all parties involved, to establish the full facts and determine if there is a case to answer. 

4. If an adverse impact is confirmed, we will identify and specify the remedial action to be taken in order to address the issue. 

5. Unless your complaint was anonymous, we will contact you to inform you of the results of our investigation and the steps we are taking to remedy the issue. 

Independent complaint processes 

If you do not wish to communicate with us directly about adverse working conditions at one of our suppliers, there is an independent process available to you through the Fair Labor Association. As a public company, adidas is committed to uphold the Organisation for Economic Co-operation and Development‘s Guidelines for multinational corporations. An independent complaints process is available through the German government‘s national contact point.